"Thank you. That would be just great to tack on a few extra dollars to get us through March. It is much appreciated.

You have been nothing but a pleasure. Keep your wonderful attitude, for Arizona needs more people like you--people who shine. I am sure your business will be grow and you will have the success you desire. Keep up the personal touches & I know your great product, along with your wonderful service will keep people coming."

- Heather

"Thanks again for you help. I took some time this morning to look at
your website and I am glad that I found you. I must admit that the
only reason that I called initially was that you were the first one in
the list (with an operating website). After talking with you and
looking
at your company, I feel very luck to have found you."

- Ted

"Received your e-mail re: What has your ISP done for you lately? Just a quick note to express our (my wife and me) thanks to you and aznetgate. We switched to your service from AOL. Only problem is, we didn't do it sooner. The service has been OUTSTANDING. We are relatively new to e-mail and such, so are continuing to learn daily. When we've had some problems, (non-technical) your helpful people have always been courteous and patient and, certainly, very qualified to help.
You can rest assured we will be "word-of-mouthing" off a lot.
Again, thank you."

- Frank and Sally

"Please pass on my appreciation to your staff:

I wanted to gift a friend with access yesterday morning. I did your online
application and left a message on your tech support line. Within minutes,
Brad (I hope I got his name right) called me back with the account set up.
When I got to my friend's computer later, I plugged in a few values and-
bingo- she was online!

She's not using your mail servers yet- I have to convince her to get off
that freebie Yahoo junk- but I anticipate it will work effortlessly.

Thanks again!"

- Paul

As always, you are incredible!! Thank you so much for caring for your customers as you do and offering incredible services like the $65 offer to clean up and update our systems. Anyone can see that this is not a money maker! It is the customer that will come out way ahead.

Since becoming a customer (you personally worked with us for several hours one night), we have been so happy! I'm pleased to report that we still run "live time" anti-virus and have recommended to all family and friends that they do the same.

It is good to know that you are there for us. When things slowed down the other night and we could not log on at all, I called. You answered immediately and explained the problem. I was patient and could connect later that night. It is WONDERFUL to get someone right away anytime we need to call and to be able get the proper help or reply. Customers never get a busy signal nor are they put on hold for unacceptable wait times. The "biggies" like AOL, MSN, etc will never even come close to your superb customer service. That is one of the reasons we will be with AZNetGate probably forever. As far as we are concerned, price isn't everything, customer service is. You certainly have that corner of the market!

Again, thank you for everything and have a great day!

- Ed and Valerie

"> Brad,
>
> I can only imagine this email address is yours! :)
>
> HUGE thanks for the short notice dial up accounts! You have no idea
> how nice it is to just say to the presenters "Just bring your own
> laptop and we'll get it to work." One responded that laptop she wanted
> to bring wouldn't have AOL on it and if that would be a problem.
> "Absolutely NOT! in fact, it's even better that way!"
>
> It's always nice when the technology doesn't get in the way of the
> presentation, and when my biggest concern is the air conditioning and
> not the internet access, well, it just makes my life so much easier,
> and allows the presenters to get their message across.
>
> Your generosity was announced at the beginning of the presentations so
> everyone knew who was helping out. More interestingly, though, one of
> the presenters said this was the easiest she's ever had it and asked
> for more info. Hopefully she''l be calling as she does many
> presentations like hers today.
>
> Once again, thanks. I would have **never** been able to get such
> personal and prompt customer service from anyone else I have dealt
> with, and that's coming from an insider within the IT field.
>
> Truly, you aren't a common ISP. Why is everyone else getting it so
> wrong? :)"

- Phillip

"We'd like to say a heart-felt thank you to Brad for the many hours he personally spent with us to fix all the problems. No one has ever done this for us before, especially an owner of a business. This type of customer service proves to us that each and every customer is important to AZnetgate. We look forward to remaining a customer for a very long time! And believe me, we will be very vocal on spreading the word on AZnetgate stressing that it is truly 'The cure for the Common ISP'."

- Ed

Full Story...

I switched to the AZNETGATE DSL service yesterday with much trepidation.

Although I was not pleased with some things about my DSL service from a competitor of yours and even though yours was a little cheaper, the old DSL service nevertheless still worked. The old addage "The devil you know may be better than the devil you don't" was in play.

To my amazement after entering the IP, DSN and other numbers and it worked immediately! I figured it would be a frustrating two hours of trying to find some obscure problem, but it was working within one minute-- and what a difference in speed. There was a significant and noticeable difference in response times. When I first got DSL my goal was to have a response time greater than a 56k dial-up modem and performance more consistently reliable than a cable modem. Switching to AZNETGATE DSL from a competitor's DSL gave me almost as significant an improvement in response time as did my initial improvement from the 56k modem to the competitor's DSL.

Another thing, the use of my own URL for eMail purposes was flawless as well.

I appreciate your hands-on involvement as an owner of the company and the care you provided to ensure that things were handled properly.

Thanks,
Rande

Brad,

Just wanted to say (Thanks) for starting up aznetgatenet. Since signing up a little over a year ago, I have found your staff and technical support to be the best and always helpful.

Unlike my previous ISP I have never had any trouble connecting and a whole lot cheaper.

Sincerely,

Leon

have heard about this message going around & I appreciate the
reminder. Thanks also for the great job all of you do to help keep us
connected. We appreciate aznetgate! Thanks for the service.

Diane & Emmett.